The good old suggestion box. Great for submitting confidential, unconstrained feedback, but did anyone ever receive thanks for their feedback, acknowledgement of the issue, or notice a quick improvement? Possibly not…
Are you a listening organisation who needs feedback to make the changes that will enable you to prosper?
Do you use surveys to facilitate change?
Does anyone read all the free text comments, analyse and categorise them for action? Or is this valuable information being lost?
ResponseStar would love to show you how human review is combined with digital efficiency to help you truly listen to your survey feedback.